Refund policy

L.AVATE Return & Refund Policy

Thank you for shopping with L.AVATE. We want you to love your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

RETURNS

We accept returns within 14 days of the delivery date.

To be eligible for a return:

Items must be unworn, unwashed, and in original condition
Items must include original tags and packaging
Proof of purchase or order confirmation is required

Items returned that do not meet these conditions may not be accepted.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

Sale or clearance items
Gift cards
Customized or personalized items
Undergarments or intimate apparel (if applicable)

EXCHANGES

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery.

REFUNDS

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping costs are non-refundable.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as L.AVATE is not responsible for lost return packages.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

Your order number
Photos of the item and packaging

We will work quickly to resolve the issue.

CANCELING ORDERS

Orders may only be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

For return, refund, or exchange requests, contact us at:

L.AVATE

Email:ashleet0708@gmail.com

Website: L.avatestreetwear.myshopify.com